Help & Support

We're a small team. Real humans reply.

Email us and we'll get back to you within two business days. Often much sooner.

Contact

Email samily@zygowicz.com
Response time Within 2 business days

Bedtime Hero

For help with Bedtime Hero — subscriptions, account issues, story generation problems, or refund requests — email samily@zygowicz.com. Please include:

  • The platform you're using (iOS or Android) and your device model.
  • A short description of what happened and what you expected.
  • For subscription issues: the email tied to your App Store or Google Play account (we don't need passwords).

Useful links:

Subscription & refunds: Subscription billing is handled by Apple (App Store) or Google (Google Play). To cancel or request a refund, manage your subscription in your Apple ID or Google Play account settings. If you need help, we're happy to walk you through it — email us.

Familiarium

Familiarium is in development. If you're a tester or have early questions, email samily@zygowicz.com.

Etsy orders

Order, shipping, and return questions for items purchased from our Etsy shop are handled through Etsy's message system — that's the fastest path because it ties to your order. Open the shop →

If you can't reach us through Etsy for any reason, email samily@zygowicz.com with your order number.

Press & partnerships

Email samily@zygowicz.com and we'll route you to the right person.